Quebec Charlevoix Canada

LATE ENTRY- Stayed at this resort for 6 nights the first week of Sept/25.
First time staying at a Club Med, it was a wonderful vacation and I would definitely return or try other Club Med location. All-inclusive resorts are rare in Canada so we really enjoyed not having to worry about paying as we go. The resort is fairly new having opened in 2021. It’s an ideal place for the fitness enthusiasts as they offer a variety of exercise classes daily, and other activities depending on the time of year. It seems to primarily be a ski resort but during the off-seasons, they offer guided mountain bike tours, group hiking tours and gondola rides for the mountain which was included in our stay. You can also hike on your own, there are numerous trails in mountain Le Massif de Charlevoix behind the resort.
There’s a gym, indoor pool, hot tub, steam room and more hot tubs and saunas available in the spa if you purchase a spa service. There’s also daily shows and activities offered in the theatre which is where the main bar is located. It’s very much a family friendly resort with a kids club and teen club.
They have fun dress code themes each night (not mandatory) which you can check ahead of time before your arrival to help with packing. Once your trip is booked, I suggest downloading the app as it has useful info like a countdown to your arrival, dress codes, activities and resort info which is handy while you are there.

FOOD:
They have the main restaurant (Le Marché) which is a buffet for all 3 meals. There’s always variety and dishes are labelled but staff were always helpful if we had questions. We noticed there were a bit more options on days when the resort had more guests. Le Chalet is a gourmet lounge with a bar and they offer snack foods in between the buffet hours. You will never go hungry as there seemed to be food available constantly. The main theatre had snacks in the afternoon also. The only thing I noticed is Le Chalet closed around the same time as Le Marché so I’m not sure if any snacks were available late at night since the main bar was open until 12:30pm. We never stayed out late enough to find out.

ROOM:
We booked a Superior room which was perfect for 2 of us. It had ample storage and benches to hold your luggage, a small couch, our balcony was smaller with only 1 chair and table but some rooms seemed to have bigger balconies. Room can be converted into 1 king bed or 2 single beds. Worth mentioning is the shower tub in our room was very deep, meaning it could be challenging for some people to get in & out depending on their height or level of mobility. I heard other guests mention their bathroom was accessible friendly with walk-in shower and lower sink.

PROS:

• Hand sanitizer in numerous locations around the resort, especially in the buffet area
• Many activities offered
• The Chief of Village (General Manager) Harrison was the most involved superior I’ve ever seen. From hosting night shows to participating in the shows, to cooking crepes some mornings and always happy to talk with guests.
• Staff wear name tags indicating the language they speak
• Staff were very friendly and happy to help
• Variety of food at the buffet for all meals
• There’s a security gate upon arrival prior to driving up to the main building.

CONS:

• There’s a free parking lot which is great but it’s a walk from the resort. Drop off your luggage first and go park after, you won’t want to drag everything all that way.
• Locker room for the pool is extremely confusing to enter. Be prepared to walk through a changing stall (while hoping not to barge in on someone changing) to enter the main locker room and you’ll have access to lockers, bathrooms, open shower, access to pool.
• No à la carte restaurants like you might find at tropical resorts.
• Some rooms are far from the main building with the restaurants, theatre, and amenities but the sections are all connected indoors.

It was a long drive from New York but great roads and a safe easy trip . The facilities were comfortable, nicely appointed for the time of year. We definitely felt like we were in a lodge. The room was comfortable and clean. Meals we plentiful. Bar staff was fabulous. Big shout out to Eduardo. Super friendly, made great recommendations and td us all about the Club Med family. Skiing was great although Mother Nature was a bit unfriendly with the cold temperatures. We will be back!!

This is my family’s winter vacation at club med and it exceed our expectations. The staff is extremely friendly and helpful. The food is very enjoyable to all members in my family despite having 2 picky eaters. The ski mountain was massive and not too full. My daughter and I really enjoyed the exercise classes (shout out to Sam). Highly recommend. We plan on coming back

really good stay, absolutely understand skiing person's needs and wishes. Will definitely come back again.

Amazing place. We spent Christmas week at resort. The food is delicious, the exclusive collection team is very helpful. Cannot wait for next year to come back