Bintan Island Indonesia

It was excellent! Rooms were clean. The staff and GO were very friendly and welcoming. Food was excellent! The activities were very family friendly.

I had a very nice holiday at Bintan. Especially with the staff that had fun with us! Ravi has treated me & my family with a warm welcome since the 1st day we came to Bintan! Asim has been very kind & helpful to us. Carlos has helped us with alot of things and making jokes with us. Jeevan has been a very fun person to talk to and especially been kind to us. Athena has been talking with us and she even invited us to go on Sunset Kayaking which was really fun. She’s a very fun person to be with. Ai has been talking to us since the 1st day and she always talks to us with a smile on her face. Akiha has been very fun to joke around with. Zippy has been very kind & funny with us and has helped us alot and he’s actually a really kind person & fun to talk to as he understands alot of stuffs! Mimi welcomed us with a signboard when we reached Bintan and ever since that day, she’s a very fun person to dance with and talk to and she helped me & my family alot through out this trip! Lia has been a really good staff towards us and we hope to see her soon! Garfield is a very funny person and a very positive person to be around. Bank is very funny & he has joke around with us multiple times that me & my family would not stop laughing. Prae is a very kind & thoughtful staff. Michael is very fun to be around, his jokes are always funny and it always makes me laugh that i enjoy talking to him alot! He understands alot of things i tell him and the jokes he makes are appropriate which makes it even easier to talk to him! He even went on Sunset Kayaking with us and he’s been a really kind, caring & thoughtful person. The hotel house keeping team is also really kind towards me & my family and they keep the hotel room really clean! I hope to come back to Bintan again and see all my favourite GO’s! They made my holiday even more fun!! 🥰

My family (2 adults and 3 kids) had a great time at Club Med Bintan. The Mini Club was superb. Many thanks to the team Rere, Syasya, Yulia, Kimi, Husen, Kelvin, Angel, Zan, Garfield, Danial, Dimas, Reka, Wood, Vera for taking such great care of the kids. Your energy, passion and enthusiasm are admirable - I’m really impressed how you can keep up with the children from 8:30am to 8:30pm! You never compromise on safety, and you are always on the ball in engaging each child - especially the quiet and shy ones. Because I knew my kids are enjoying themselves and are in safe hands, my husband and I could participate in activities by ourselves.

Food selection was great - good mix of child friendly and posh dishes. Rooms are a bit dated, but appreciate the prompt maintenance (within 2 hours) to repair the corridor light.

Kudos and Appreciation

A big thank you to the wonderful Mini/Petite Club team -Shasha, Garfield, Rere, Danial, Zan, Angel, Dimas, Reka, Wood, Vera, Yulia, Kimi, Husen, and Kelvin. We are so grateful for your kindness and support in looking after Ezekiel and Clara. Although they started off as little crying babies, they always returned to us as happy ones by midday. Hopefully, on our next visit, they will be confident enough to stay happily for the full day. Thank you for the little gifts before our departure!! Little surprise warmed our heart and turns into a great memories for our stay there!

I also want to acknowledge your team’s dedication and hard work in preparing the Pesona Show. Even though our children did not take part, your performance was truly impressive! You all led the children so well and delivered a stunning show. Thumbs up!

A special mention to Coco from Customer Service such a cheerful and eloquent lady from Japan. Despite us arriving tired and hungry, she warmly guided us through the check-in process, even offering help with our backpacks and promptly arranging an additional bed for my parents’ room. Your spontaneous and thoughtful assistance was much appreciated.

Thank you to Michael from Archery, who patiently guided my parents in learning the sport and even introduced my little one to soft archery indoors. We also enjoyed the efforts of other GOs, such as the wall-climbing instructor sport information staff, whose names I unfortunately did not catch hopefully we can join more of your sports activities on our next visit.

Finally, heartfelt thanks to the housekeeping team for their immediate response in locating and returning our bottle cleaning set before our departure. Your attentiveness made a real difference. We really enjoy the 4D3N stays!!

The rooms are a little tired and need renovation (I think this has started now) and the pool needs resurfacing as the floor is very sharp and cuts your feet.

Everything else was wonderful though, the sports facilities are excellent, the food was good and the staff are amazing.

Special mentions for our favourite barman, Walter who never stops smiling. Jeevan in the sports centre who was so kind and helpful organising games for us and lastly Michael who was so good with the children and always puts the guest first. What an amazing team!