At Club Med, we are committed to protecting our guests and making sure you can enjoy the dream holiday you've been waiting for.
It is more important than ever to offer security to our valued customers, this is why we have updated the medical assistance cover included in our All-Inclusive holidays. All overseas stays departing now till December 2023 are covered by this new Covid insurance.
Your safety is our utmost priority, and we have implemented new health measures in all our resorts worldwide. To create our ‘Safe Together’ measures, we worked alongside government agencies, advisors and a committee of doctors and professors within the scientific community and are following WHO guidelines to take care of you and your loved ones. Our teams both in and out of our Resorts are here to ensure your safety is our priority.
Club Med is temporarily offering a no change fee on new bookings from now till 30 June 2022 up to 7 days before departure.
With no additional charges for only one time, you can rebook a stay to be completed by 30 April 2023.
Phone Number: 1800 258 2633
E-mail: askme.sg@clubmedcustomerservice.com
Operating hours
Monday - Friday
From 9AM to 6.30PM (including public holidays)
Closed on Saturday and Sunday
We value your feedback as to how we can improve your experience of Club Med.
If you have a problem during your holiday, make sure to inform our local staff immediately who will endeavour to put things right whilst you are on site. If your complaint is not resolved locally, please contact us
E-mail: askme.sg@clubmedcustomerservice.com
Our FAQ section is designed to provide you with answers to our commonly asked questions, from information on your journey and the Club Med package, to changes in your booking, special requirements, booking online and the Great Members scheme.
Please note the complaint must be received within 28 days of the completion of your holiday. Please quote your membership and file numbers to enable us to process your complaint quickly and efficiently.
Club Med has an obligation to acknowledge your complaint within 14 days, and to send a full reply to your complaint within 28 days. For more information please refer to our full terms and conditions here