Punta Cana Exclusive Space Dominican Republic

First time at a Club Med. We have been to other resorts in Cancun, but this experience was above and beyond any of those. If you are looking for a kids club that focuses on activities, this place is it. Our kids loved the sports and the trapeze they got to do. For the adults, the sailing lesson was awesome and included. We also took tennis and golf lessons.

Food was fantastic. Especially the French food.

Overall the resort was incredible. The amount of activities kept us busy all week and especially loved the sailing and golf lessons given by Jorge. Kids club kept the kids engaged with stories of the circus activities being daily highlights.

Our family has stayed with Club Med six times, and over the years we earned Gold Great Members status.

Then Club Med changed the loyalty program, recalculated the system, and our status was downgraded to Silver.

That is what this is about.

Our kids grew up loving Club Med, we built real relationships with staff members we still keep in touch with, and we always spent extra on activities and experiences because we genuinely enjoyed being there.

The frustrating part is not simply losing a status.

It is realizing that you can spend years being loyal to a company, earn recognition through that loyalty, and then the rules can change and that recognition can disappear.

As a business owner, I believe loyalty and trust should mean something.

The staff at the resorts work hard to create that trust and make people want to return. It is sad to see those relationships undermined by decisions made at the management level.

We already have another Club Med vacation booked, and we will still go and enjoy it with our family.

But on principle, it will be our last.

We truly thought Club Med would be a brand our family would continue discovering around the world for many years. That is what makes this so disappointing.

Smiles from the moment we checked in. Samuel leading the kids' club like the Pied Piper, Paul and Juarez joining me for dinner at El Mundo after my family had departed, Ozkan's and Patricio’s perfect drinks at Joia Bar, Mileidys' dance moves and endless spirit, welcome back hugs from Angela and Leidy at Indigo, Entertainment Director, Miguel, always with the warmest smile and exchange wherever he goes...last but certainly not least, Lucas with Go Yoga. What a gift to practice with and learn from such a schooled yogi and teacher. Mr. White’s love for yoga shines through each class and his passion is infectious. Thank you for challenging me and inspiring me to go deeper in my practice.

Now I understand why families return year after year. We leave home, to come home. This is family. This is a gift. 🙏

Thank you, Club Med staff, for all the magic you create and all the joy you give. Until we meet again 💙

We recently stayed at Club Med Punta Cana for a week on family vacation and were extremely happy with it. The resort's location is beautiful, the beaches and pools are extremely nice, and all the staff were very friendly and helpful. We stayed in a Tiara Collection room and were very impressed by how clean and comfortable it was, and all the amenities were fantastic. They had a lot of fun activities and excursions that were great too. Our kid liked the kids club, but as a heads up for American parents -- this is a French travel company (which we didn't realize) so most of the guests and theirs kids speak French so my son had a difficult time communicating at the kids club with the other kids because of the French-English language barrier.