Phuket Thailand

I can’t thank the Baby Club team enough for their amazing care and support. From the moment we joined, everyone has been incredibly kind, professional, and attentive to both the babies and the parents. The staff truly go above and beyond to make each child feel safe, happy, and engaged.

The environment is always clean, welcoming, and full of SMILES.

As parents, it’s comforting to know our baby is in such good hands. We’re so grateful for the love, patience, and dedication the entire team ‘Manow, Gemma, Polemo, Doreen, Emily, Bam’ shows every day. Thank you for making these early months such a joyful and memorable experience! 💕

Special thanks to the Trapeze team especially Kimmy for being attentive & encouraging to the kids, Jamal who is funny & made the children laugh and Chloe who is very supportive to motivate the kids to try different stunts.

As for the Teens Club, the 2 G.O on 19 Oct have ignored, discriminated & treated rudely on our 3 Asian teens. Instructions are all in French & there is no explanation in English until we asked. The G.O's are always on their phones while the Teens are playing dodge ball game.

On contrary, we had great service from the dining G.O's. Mr Prakash the restaurant Mgr made special arrangement for our 25 pax group with 3 platters of tuna & salmon sashimi. Mr Edmund also assisted us to made table reservation with our room number on the tables so that we could sit together.

The G.O in charged of sending off the guest Ms Kimmy was very efficient to locate our daughter from the kids club & quickly hop on to a luggage buggy to bring my daughter to lobby from Family Oasis as we are rushing to leave Club med phuket.

We have just spent one wonderful week of holidays at Club Med Phuket in October 2025.

The site is very nice and well maintained. The rooms are simple yet elegant, renovated recently. Our were in the section Q which was well located between the Mini Club, Zen pool and Spa, and not so far from the main restaurant and pool. The oasis family is at the opposite side, but we could easily reach it with the baggy service running every 15 minutes. Our kids loved the slides! The oasis family is amazing and I loved the detox drinks prepared at the bar. Beware that there are some renovation works in this area (in October 2025).

The food is delicious (I will miss it!) and the staff is extremely friendly and helpful. Compared to the other Club Med resorts I have done in Europe, the Thai service is way above. It is just excellent, from the cleaning team to the catering and bar teams... I can't list them all! The reception team was great (which is normally the main weakness of the European resorts). Everything is well structured and organized. There are so many choices of activities, from sport to amazing family events. Congrats to Max (head of site) and his whole GO and GE teams!

Our special thanks to:

• Sophia, Ayoub, Ploy, Bew, Rita and Emilie who took care so well of our kids (Chloe and Daphne). Our girls loved them so much! And we, as parents, really appreciated the high quality job of Manow (family manager) and Sergio (her assistant). Let's not forget Jasmine and Cat from the Amazing family team who were excellent, friendly and kind.

• Aurelien (sport manager) and his AMAZING sport team.

-- Seksan Chukliang: it was an honor to receive training from such an ex-muay thai champion. In only a few days, I managed to learn the basics and some technics. And always in a great and friendly atmosphere (a mix of seriousness and jokes). Don't judge him by his age or physical appearance. I hope Club Med will keep him a long time!

-- See: for challenging me on the climbing, being so motivating and kind with me and my girls. You even managed to convert our youngest kid into climbing. She overcame her fears thanks to you and your encouraging words. We will remember your smile, jokes and kindness. You are a gem! 

-- Bacary: thank you for your kindness and patience to teach me Golf. I finally understood the theory! You're the best golf teacher I had so far in all Club Med resorts. 

-- Man and Nero, always friendly, smiling and helpful. We loved chatting with you.

• Sunny and her SPA staff. I have received such a wonderful body massage from Zim.

• Oat: the best receptionist! Such a hard worker, super friendly and helpful. I wish you a great career at Club Med. May all your dreams come true.

• Dori: the Korean PR. Always helpful and friendly from Day 1. He has a keen eye and noticed even the smallest details, offering immediately his help each time he was seeing me looking for anything.

• Gita was a great wine counselor and kindly helped us booking a table, organizing our daughter's birthday. Always with a big smile.

Now, for the improvements: 

• Please decrease the volume of the speakers at the bar during the after show party. The sound was sometimes reaching a painful level and I was scared for my kids. You can still enjoy the party with a lower sound (which would anyway remain quite high because there is plenty of room to decrease it!). Please invest in equipment to test and measure the sound level. We could not stay and party because of the sound level.

• Please reduce the costs of the excursions. More than 300 EUR for 2 adults for a one-day to Kho Phi Phi is way too high! Even if we include the lunch. I completely understand that we need to pay for quality, but I don't believe it worth this price. 

• Please revise the prices at the shop. 50 EUR for a T-Shirt is too high, and the Sales' offers were not that great (not many choices and still expensive). I was in Marbella resort in July 2024 and purchased much more items (from sunglasses to clothes and pouches). Has Club Med increased drastically their prices in one year?