Complimentary Covid-19 Medical Cover

At Club Med, we are committed to protecting our guests and making sure you can enjoy the dream holiday you've been waiting for.

It is more important than ever to offer security to our valued customers, this is why we have updated the medical assistance cover included in our All-Inclusive holidays. All overseas stays departing now till December 2023 are covered by this new Covid insurance.

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Safe Together by Club Med

Your safety is our utmost priority, and we have implemented new health measures in all our resorts worldwide. To create our ‘Safe Together’ measures, we worked alongside government agencies, advisors and a committee of doctors and professors within the scientific community and are following WHO guidelines to take care of you and your loved ones. Our teams both in and out of our Resorts are here to ensure your safety is our priority.

Discover Safe Together

Free change of mind

Club Med is temporarily offering a no change fee on new bookings from now till 30 June 2022 up to 7 days before departure.

With no additional charges for only one time, you can rebook a stay to be completed by 30 April 2023.

Discover Peace of mind policy

1. What if i received a Health Risk Notice (HRN)? Can we still travel to Club Med?
As advised by Singapore’s Ministry of Health, you should take an ART self-test within 24 hours of receiving the notice. You may still continue with normal activities if the test is negative. However, you should still complete the 5-day monitoring period. Most countries require travelers to hold a negative PCR test prior to entry, and entry into Club Med resorts will follow the respective country’s regulations.

2. Can I book Petit Club only on the days that I require (and not for the whole duration of my stay)?
Yes, you can sign up your child for Petit Club only on the days that you would like. However, this can only be done in the resort and is subjected to availability. We highly recommend pre-booking online for the whole duration of your stay to secure a slot.

3. How to book ferry tickets to Club Med Bintan?
Due to limited capacity and pre-departure testing requirements, we are currently unable to include ferry tickets in our All-Inclusive packages to Club Med Bintan. Guests are highly recommended to book ferry tickets (and pre-departure tests) directly with Bintan Resort Ferries prior to booking their stay at Club Med Bintan. Visit their website for more information.

4. My applicable for Thai pass has been rejected several times, is Club Med able to help?
We are sorry to hear that. Please reach out to Club Med Phuket resort reception at +66 76 330 455 or email phucpure01@clubmed.com for further assistance.

5. What activities are available in Club Med Bintan? Are the Kids Club opened? Do we need to pre-book any activities?
All activities are available in Club Med Bintan, including Petit*, Mini and Junior Club. Facilities/amenities that require pre-booking include dining at The Terrace Special Restaurant, excursions*, spa*, Kids Club, baby sitting services*, golf* (outside the resort), cooking lessons, and aerial yoga. All other activities are free access. Kindly refer to the resort program upon arrival.

*At extra cost

6. Can Club Med assist with return pre-departure COVID tests?
Club Med will be able to support you in facilitating your pre-departure tests directly in the resort* or outside of the resort. Upon check-in, you may approach our reception team in the resort to make an appointment. Please also refer to the “Safe Together Formalities” section of each resort page for more updated information. Note that all tests are at additional cost bearable by the GM.

*At selected resorts only, please refer to our Safe Together Formalities for further details.

7. I am fully vaccinated, will my kids be allowed to travel with me regardless of their vaccination status?
As the requirements differ by destination country and government regulations, please refer to the “Safe Together Formalities” section of each resort page for information.

8. I’ve confirmed reservations with Club Med, but I am unable to get a visa to enter the country or secure a transport (flight/ferry) reservation. Can I postpone or cancel my reservations?
Our current Peace of Mind policy allows you to make one change to your reservation at no charge (up to 7 days before departure) or cancel and receive a Future Travel Credit (of the land value, excluding transport charge), valid for travel on a later date. Kindly refer to our Peace of Mind policy for the most updated information. To postpone or cancel your reservation, please drop us an email. Let us know if you prefer to receive Future Travel Credit or to postpone to new travel dates (black-out dates applicable).

9. Can Club Med put my reservations on hold while I try to arrange for transport (flight/ferry)?
Yes, you may choose to hold a booking first while you confirm your transport arrangements. This booking can be held for 24-48 hours depending on how far in advance the travel dates are. Kindly contact our travel advisors if you would like for this arrangement.

10. Singaporeans can enter Malaysia by land without a need for any COVID tests. Do I still need to show any pre-arrival test results upon check-in at Club Med Cherating?
As the requirements differ by destination country and government regulations, please refer to the “Safe Together Formalities” section of each resort page for information.

11. What if I test positive upon arrival?
All Club Med resorts have a protocol in place for guests who test positive upon arrival or test positive in the resort. As it differs by country due to government protocols and regulation, do check with the resort reception team directly.

12. Your website can only accept up to 6 persons. How can I make reservations for more than 6?
For reservations of more than 6, kindly contact our travel advisors or drop us an email at askme.sg@clubmedcustomerservice.com

13. I have multiple families travelling together, can we enjoy group rates?
For families with 20 or more guests above the age of 4, you can enjoy our group benefits if you travel together. Kindly email us at mice.singapore@clubmed.com and our Travel Advisors will be in touch with you.

14. How do I pay for Visa On Arrival?
Passport holders of selected countries/nationalities need to apply for Visa On Arrival (VOA) at IDR 500,000 per person for travel of up to 30 days. Please note that VOA is payable in cash only, either in Indonesian Rupiah (IDR 500,000) or Singapore Dollars (SGD 50). Kindly prepare cash in advance. Please refer to the “Safe Together Formalities” section of Club Med Bintan Island resort page for updated information.

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